Service Delivery Model

Total Group self-delivers all of our cleaning services. That is to say, all of our staff that work in your premises are direct employees of Total Group. We do not sub-contract any cleanings work and we don’t offer franchises. 

Our self-delivery model removes ‘margin-on-margin’ issues.

It also differentiates us from some of our competitors who offer franchise cleaning by ensuring every Total Group staff member on your premises has been background checked, site security cleared, and have received the appropriate job and health and safety training.

This model allows us to maintain control and ensure we deliver a consistent level of quality and service. We believe it also provides our customers with the assurance that any issues escalated to Total Group management will be remedied promptly and satisfactorily by the owners of Total Group.