Our integrated and stand-alone solutions include:
|Billboard repair and maintenance|
|Building WOF’s/IQP certification|
|Fit outs/minor projects|
|Gardening and Landscaping|
|Minor capital works|
|Pot hole repair|
|Surveys and inspections|
|Tag and testing|
|White goods repair|
Total Group operates a 24/7 help desk as the primary point of contact for all reactive and programmed maintenance service requests.
All service requests are logged, tracked and closed through ServiceCloud, Total Group’s computerised maintenance management system (CMMS).
Our CMMS system is able to provide comprehensive job logging, KPI tracking, invoicing as well as detailed reporting capabilities to provide clients with budgeting, and performance management data.
Our project management process, experience and quality assurance processes enable us to provide our clients with a 24 month workmanship warranty on any project we undertake. We also encourage and promote manufacturer specifications and warranties where applicable. Product warranties can vary from 5 to 10 years or more but require manufacturer involvement and strict adherence to their specification. Total Group have worked with all of the major and reputable suppliers in the property maintenance industry and have excellent relationships with each of them