Total Group is privately owned. Unlike a number of our major competitors, all of Total Group’s shareholders are actively involved in all aspects of day-to-day operations. Accordingly, we work for clients, not quarterly results. This allows us to be responsive, flexible, and client focused. The goals we set for our company always take into consideration the best long-term interest of our clients rather than the short-term interest of financial pressures.
We are a privately-owned company and have been providing quality managed services since it was founded in the early 1990s. The genesis of the company was in the cleaning industry, but over time, in an effort to best fulfill the needs of our clients, Total Group has developed into a company with a suite of managed service solutions.
We believe effective account management is the most efficient way to build the level of trust required to foster a successful long-term partnership. Our view is reflected in our approach to account management. Our methodology challenges the industry’s typical reactive approach by having account managers supervise fewer accounts. This creates a distinctive advantage whereby managers have time to understand each client’s needs – giving them the opportunity to add value, action feedback and improve the level and consistency of service.
Exceeding your expectations in delivering safe and secure facilities is always our goal. Total Group’s performance optimization solution utilizes the data collected from our quality assurance programme, lessons learned, and client feedback. With accurate and robust information in hand, we assess current processes, identify systems not functioning effectively, and then develop a smart and sustainable plan for improvement thereby eliminating the root cause. The outcome is a high level of service over an extended period of time.
We think about diversity on multiple levels: People, Business, and Spend. People with different experiences, thought processes, and backgrounds give our business a distinct advantage. We rely on their individual and collective brain power to craft our business strategies. Our business is also diverse in the sectors in which we do business. We believe that knowing the challenges of a wide variety of industries allows us to take a more well-rounded approach.
By keeping our organizational leadership accessible and operational management structure flat, Total Group’s senior management team empower employees to make decisions. We ensure that our clients are well-informed and keenly aware of key operational initiatives taking place within their environment. Our clients thoroughly engage with our Site Managers and Area Managers to ensure seamless decision making. The key benefit to our clients is comprehensive information sharing and methodical support. With the Total Group organizational structure, you can be assured that when you engage a Total Group employee, that individual has the authority to meet your site requirements. That culture, in turn, motivates all Total Group employees to exceed our clients’ expectations.
Ensuring safety and security is at the forefront of everything we do. Whether it is the safety of our employees, the people occupying your physical environments, the business itself, or the guests coming in and out of your facility, our focus on safety is part of our corporate DNA. As an experienced building service provider, we are vigilant in ensuring that your facility faces minimal potential opportunities for danger. Our highly experienced health and safety team thoroughly trains our employees to ensure services are provided within your environment safely.
Total Group provide a complete suite of sustainable solutions to bolster your own initiatives. Our progammess incorporate a vast array of sustainability solutions to include daytime cleaning, waste management protocols, energy monitoring, and water conservation techniques. The programme provides a measurable and positive impact on overall facilities operations and maintenance with Key Performance Indicators, such as waste diversion, source reduction, and conservation of natural resources. When you choose Total Group, you select a facilities partner that helps maximize operational efficiencies while delivering residual cost savings. That is what sets us apart as a vested partner in helping you achieve your sustainability goals. Our Sustainability Approach is about how our programme supports your initiatives.
Total Group do not offer franchise arrangements. Every Total Group cleaner is an employee of Total Group. This model allows us to maintain a consistent level of quality and service, to ensure client site security and to provide our customers a level of assurance that any issues escalated to Total Group management will be remedied promptly and satisfactorily by the owners of Total Group.